Making the call on Usability fixes

We got in to one of my favourite discussions at one of my DIY User Research workshop at FFWD London.  I demonstrated how to run a number of different types of research and had the group practice for themselves.  One great question was around how diligent to be on fixing user experience glitches. Years of research […]

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Product Doctor Diagnoses – OTA 2012

Here’s the report from this year’s Product Doctor Drop in Surgery at OTA 2012. Another interesting range of products; from making a good old phone call, through to tracking housekeeping budget, m-health to enhanced status posting and finishing with around the world travel. From what I saw in the surgeries, a few trends were certainly […]

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Nail your Launch Strategy at an early stage!

Last week I mentored 13 start ups in 2 days at Start Up Weekend Education London (#swel) and at Ignite100, where Katrina and I ran a Product Doctor Drop In Surgery for the teams in Newcastle.  One of the consistent themes was that teams were not thinking about their Launch Strategy early enough. If you read the below, you will […]

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DIY User Engagement

This year at Over the Air in Bletchley Park, Katrina and I set up a Product Doctor Drop in Surgery offering 25 minute complimentary sessions. On a scorching couple of days, we set up outside and were happy to have a continual stream of patients, including the wonderful @Documentally and @Bookmeister. Listening carefully, as we always preach, we are […]

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Creating learning opportunities for young people through user centred design

I was invited to speak about Designing Products & Propositions for the Youth Market by Luke Mitchell of Reach Students at “Youth Marketing Stategy 2011”. There was an interesting mix of speakers covering the youth market from a number of different perspectives; ranging from insights, marketing and creative agencies, community management and viral marketing to universities and graduate recruiters. This […]

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Please start with the User Need!

Last week I went to App Circus in London, sponsored by Nuance (@AlexCraxton was there) and BlueVia (@jamesparton and @bookmeister), to hear developers pitch their Apps for the chance to win a slot to be nominated for the 2012 Mobile Premier Awards at Mobile World Congress 2012. I have seen many Apps pitched and it always bemuses me […]

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Social Innovation insights at Central St Martins

I was invited by Dr Jamie Brassett, Innovation Management MA Course Director at Central St Martins to join a panel all about Social Innovation.  I was joined on the panel by Professor Lorraine Gamman and Kate Oakley PhD.  At this point, I also want to add my LLB letters to my name!  It was the inaugural […]

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Digital Youth Insights & Learning Experiences Webinar

This is a webinar, that I did for the DCK TN and Mobile Monday London, 27th Jan 2011, and should be of interest to people that want a closer understanding of the youth market.  Through my experience in mobile and online community products since 1993, despite much time, effort and cost, I have seen many products […]

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Digital Youth Insights & Learning Experiences Webinar

This is a webinar, that I did for the DCK TN and Mobile Monday London, 27th Jan 2011, and should be of interest to people that want a closer understanding of the youth market.  Through my experience in mobile and online community products since 1993, despite much time, effort and cost, I have seen many products […]

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Advice for Developers – Product Doctor Diagnoses (OTA 2010)

This year at Over the Air 2010 (OTA) I set up a Drop In Product Surgery for mobile developers, which focused on how to make their products more commercially successful.  OTA is a two day grass-roots mobile developers event which is in its third year and offers an interesting schedule of keynote speakers (Sir Tim Berners-Lee headlined […]

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