In-house work

I have had many different job titles throughout the more traditional jobs that I have held. Here are some of them:

  • Innovation Course Director
  • Director of Product & Insights
  • Portfolio & Product Owner / Manager
  • Customer Experience Owner
  • Community Manager
  • Process Improvement Officer
  • Change Manager
  • Project Director
  • Qualitative Researcher
  • Product Mentor & Coach

WHAT I ACHIEVED IN THOSE (more traditional) JOBS

Mobile telecoms: Various Product Roles through to Head of Product, 1993 -2005

  • Saved £1.5m per annum by re-engineering registration process and delivered 60% improvement in customer and channel satisfaction
  • Generated additional £1m revenue from deregulation of Directory Enquiries
  • Killed a £10m investment in voice activated technology
  • Generated new revenues through information services such as the AA
  • Launched the first blackberry in the UK
  • After 6 months as Head of Business Product, won independent industry award for the highest small business customer satisfaction
  • Designed and launched the first mixed voice / text price plans in UK
  • First to activate Shazam in the UK
  • Responsibility for £350m revenue from mobile messaging portfolio; taking operator to number 1 in picture messaging regardless of overall number 4 market position
  • Most innovative mobile campaigns for Picture Messaging for T-Mobile, Mobile News 2004

Funded Web 2.0 Start up: Director of Product & User Insights, 2005 – 2008

  • Delivered new digital revenue streams of $1m per annum through virtual good sales
  • Named by Harper’s Bazaar as one of the UK’s top 40 entrepreneurs under 40.

Brixton Village, Product Director: 2009 – 2010

  • Directed the UK’s largest empty shops turnaround project in Brixton – still a thriving success story.
  • Attracted personal press coverage including BBC London Inside Out, Brand Republic, The Independent & New Media Age.
  • Named one of Britain’s New Radicals, Social Enterprises, 2012, The Guardian

The Mobile Academy, UCL : 2012 – 2015

  • Designed and delivered a unique new-style CPD training programme at UCL recruiting and tutoring alongside over 50 mobile industry experts
  • Attended by over 200 innovators from corporates through to students – many of whom progressed to launch successful new businesses

Pearson Education, Product Coach & Mentor: 2014 – 2017

  • Helped to implement a new in-house designed framework for corporate lean product development best practices, investment management and portfolio management based on lean and agile principles.
  • Our team received the Best Innovation Programme 2015 at the Corporate Entrepreneur Awards in New York and Best Innovation Culture in London
  • Produced and co-authored the internal handbook for managing products through the product lifecycle using lean approaches in the Pearson environment
  • Designed and ran the certified the internal Product Lifecycle Coach 12 week training program qualifying 60 coaches in Hong Kong and UK